Zoho Desk - First Context-Aware Help Desk Software
Updated: Nov 20, 2019
As any good service company is aware of, happy clients, create a life most easier and makes the business run that rather more smoothly. But, keeping clients happy may be a hard task if you’re sweet-faced with handfuls of customers facilitate requests daily and you don’t have some way of properly guide those requests to the right person in your company. And then, even though you'll be able to assign requests to a tolerable degree, however are you able to certify the same problems don’t return up once more – and, however can you recognize that agents area unit best at handling problems so you'll be able to make certain to utilize them additional often? Zoho Desk is your best resolution.
Zoho Desk is a support desk platform that helps businesses deliver top of the quality customer support to their customers with tools that increase agent productivity and analytics and reports that enable managers to search problems in agent performances in order that they will improve their service as well intelligent business choices.
With Zoho Desk, corporations give their support groups with the simplest tools, multiple support channels, and task automation so they will deliver fast and responsive support to their customers. This help desk platform gathers along staff from alternative departments and empowers them to offer their clients a awfully unified customer service expertise.
Zoho Desk is that encompassing resolution for your business in would like of a ticketing system. A Desk is context-aware and designed thus your service never misses a beat.
Here are five ways in which Zoho Desk helps you cover each level of client service.
1. Keep your customers covered.
2. Save time managing your team with automation.
3. Improve the productivity of your agents.
4. Key metrics and reports to optimize customer service.
5. Collaborate across departments.