© 2019 EasyToCheck Software Solutions, India

 

Zoho Desk Consulting

Are you looking for forward to possession a track record of all the customer queries? Or want/need proper software to manage your customer support services efficiently? Well, Zoho Desk is the best solution for your enterprise, and we are the specialists who can provide an in-depth overview of how it can be beneficial to the business.

Our team provides higher end user customer support by providing a single point accountability who is responsible for each service-related request received by the service system process as well as continuous monitoring and control of incidents through resolution and escalation to Tier 2 and Tier 3. 

Features of Zoho Desk

You can assign, track and set up alerts on the Desk and customize it according to your business needs. Our experts can assist you in ensuring that the customers get the support when they need it. Zoho Desk also suggests relevant solutions based on your knowledge. This is important to ensure that a customer centric approach can be followed for a business. Our experts guide you how to use the Zoho Desk to make your business more efficient.

Zoho uses a robust Incident Management Suite that allows us to properly and efficiently track incident records reported by end users as well as any incidents created via automated monitoring or self-service portal alert.”

  • Email Ticketing

  • Custom Views

  • Web-to-Ticket Form

  • Community Forums

  • Contact Management

  • Service Level Agreements

  • Account Management

  • Task Assignment

  • Customer Portal

  • Unlimited Portal Users

  • Knowledge Base

  • Public & Private Solutions

  • Unlimited Solution Folders

  • Solution-to-Article Conversion

  • Custom Themes and Widgets on Customer Portal

  • Multi Language Support

  • Multiple Time Zones

  • Priority-based SLA

  • Domain Mapping

  • Remote Authentication

  • Customize your Tabs & Fields

  • Product based Ticket Tracking

  • Built-in Reports

  • Export Reports to CSV, XLS or PDF

  • Roles and Profiles

  • Integration with Google Apps

  • iPad and iPhone app

“Our team has broad experience in providing a single point of contact for Service Desk support. Our support model allocates an incident owner to all service requests and incidents. This Single Point of Contact (SPOC) provides occurrence updates and reporting throughout the incident management process specified by each customer. Zoho uses a robust Incident Management Suite that allows us to properly and efficiently track incident records reported by end users as well as any incidents created via automated monitoring or self-service portal alert.”

Onsite/On call Support Staff

Zoho will assign dedicated resources to support onsite issues during normal business hours as well as an on-call roster to support after hour needs when necessary.

Help & Support

For any assistance or more information about the connector, please get in touch with us. You can either mail your queries on zoho@easytocheck.com or fill up the support form